Here for you when you need us most.

At Alden, we’re guided by a simple belief that everyone deserves compassionate, trusted, and respectful care as they age, no matter their means or background.

So when we say we’re ‘here for you’, we mean villages and care homes that reflect their community and celebrate the diverse personalities and cultures of the local people. 

Because, like our name, which means ‘old friend,’ we will always strive to be here for you when you need us most.

That’s the Alden promise.

Our People

Ben Unger

Chief Executive Officer

Susan Carter

Head of People & Performance

Joe Ford

Head of Assets & Procurement

Rob Owens

Head of Finance

Ben Ray Head of Commercial at Alden

Ben Ray

Head of Commercial

Paulina O’Connor

Head of Operations

Lucy Adams

Head of Clinical

Anita Hanna Head of Marketing at Alden

Anita Hanna

Head of Marketing

Sharalon Sutherland

NATIONAL VILLAGE MANAGER

Who we are

Originally known as the Ultimate Care Group, we started in 2007 with 13 facilities and over time have grown to now operate 20 community-focused locations  around the country. We are proudly one of New Zealand’s largest family owned care providers. All of our facilities are well-established in their local areas and have been operating successfully for many years.

At Alden, we are committed to providing compassionate, trusted, and respectful care for all our elders, regardless of their background or circumstances. Our goal is to offer high-quality specialist residential aged care and independent living, while continuously improving our services. We aim to expand by acquiring additional facilities, maintaining high standards, and offering support to both residents and their families. Above all, we strive to ensure that every resident is treated with kindness and respect.

We understand that making decisions about care for an elderly relative, friend, family member or patient can be a worrying process, but we are here to guide you at every step of the way.

Our Promise

At Alden, we exist to ensure that everyone, regardless of their means or background, has access to trusted and compassionate retirement living and aged care when they need it.

For our residents, that means always striving to be here for them and their whānau when they need us most.

For our team, that means being here for each other, to make everyone feel valued, supported and heard.

For our partners, it means being here to listen, understand and assist them in the work they do.

Here to Help

When we interact with our residents, their families, our team and other healthcare professionals, we always start with one question – “How can we help?” This simple but powerful question says, “I’m here for you”, “I’m listening”, and “I want to help you find a solution”.

Here to Listen

While we are often called upon to find solutions, we first actively listen – not to respond but to understand the needs, beliefs, and values of our residents, whanau, team members, and healthcare partners.

Here to Respect

We respect the culture, values, and beliefs of our residents, their whanau, and our team. We are always open to learning and strive to create a sense of connection and belonging.

Here to Deliver

It’s a privilege to be trusted to care for someone as they age. We take pride in this responsibility, putting the care and safety of our residents and team above all else and ensuring that when we say we will do something, we deliver.

Here to Guide

We apply a simple, open and down-to-earth approach to everything we do, helping to guide our residents and their whanau through the challenges of ageing and their changing healthcare needs.

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